Prime Waves Limited ("Prime Waves," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our services, or interact with us in any capacity.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when interacting with us, including:
- Contact details -- name, email address, phone number, company name and job title
- Enquiry details -- service interests, project descriptions and messages submitted through our contact forms
- Business information -- company registration details, professional qualifications and partnership documentation
- Correspondence -- emails, letters and other communications exchanged with our team
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- Device information -- browser type, operating system, device identifier
- Usage data -- pages visited, time spent on pages, referring URLs
- Network information -- IP address and approximate geographic location
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To communicate with you about projects, proposals and service delivery
- To send relevant industry updates and company news (with your consent)
- To improve our website, services and user experience
- To comply with legal obligations and regulatory requirements
- To protect our rights, property and safety, and those of our clients
3. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Your explicit consent for specific processing activities
- Performance of a contract or pre-contractual obligations
- Compliance with legal obligations under Nigerian law, including the Nigeria Data Protection Act 2023 (NDPA)
- Our legitimate business interests, where these do not override your rights
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With our technical partners when necessary to deliver requested services
- With professional advisors -- legal counsel, auditors, insurance providers
- With regulatory bodies -- NUPRC, NCDMB, NNPL -- where required for compliance
- Where required by law, court order, or governmental authority
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.
7. Your Rights
Under the Nigeria Data Protection Act 2023 and applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal exceptions
- Object to or restrict certain processing activities
- Withdraw consent at any time, without affecting prior lawful processing
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC)
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience.
9. Third-Party Links
Our website may contain links to external websites that are not operated by us. We have no control over the content or privacy practices of these sites.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Prime Waves Limited
Email: info@primewavesltd.com
Location: Lagos, Nigeria
